Caffe Casa a GmbH

Terms and Conditions as of 28.05.2020


The company Caffe Casa a GmbH (hereinafter the terms “we”, “us” and “our” refer to Caffè Casa a GmbH ) sells and delivers with the following terms and conditions (“Terms and Conditions”). Any other verbal agreements are invalid. Statements and commitments are binding only after our written confirmation.


The products on display on our website are non-binding offers. By providing your payment details at check out and clicking on the “Pay now” button, you place an order and make a binding offer to conclude a sales contract. Upon receipt of your order we send you an order confirmation email.

If you order a product, which for reasons outside our responsibility is not available, we will inform you immediately. In this case you have the right to cancel the order. If you do not cancel the order, we reserve the right to cancel the order and reimburse the already paid amount immediately.


Our warranty obligation and the extent of our liability in case of product and service defects are governed by the Austrian law. 

4. CONTRACT CANCELLATION According to the Austrian Consumer Protection Act 

You have the right to withdraw from this contract within 14 days without giving any reason. The 14 day withdrawal period starts on the day on which you acquire - or a third party other than the carrier and indicated by you acquires - physical possession of the goods. To exercise the right of withdrawal, you must inform us at

Caffe Casa a GmbH
Servitengasse 4A
A-1090, Vienna
T: +43 (0) 1319 02 66
F: +43 (0) 1319 02 70

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all the payments we have received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate to us your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the cost of returning the goods.

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The right of cancellation expires prematurely for sealed goods which, for reasons of health protection or hygiene, are deemed unsuitable for return insofar as their seal was broken after delivery.


The delivered goods remain our property until full payment.


Prices in our online shop are only valid for online orders. The item prices are inclusive of VAT but exclusive of insurance, packing and shipping. All shipping related costs are calculated at check out.

Services, if not explicitly stated in the product description, are not included and priced separately.

Payments are made in advance, online and with credit card. We use third party online payment gateway services (Stripe) to process the payments.

Our prices are subject to change without notice.


Detailed information on shipping costs, methods and delivery times can be found in the Shipping Policy. Information on delivery times are best estimates and are non binding.

If there is a delay in delivery, which is caused by reasons outside our control(force majeure, third party, etc.), you will be informed of the delay immediately. 


By visiting our site and/ or purchasing something from us, you engage to be bound by the Terms and Conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

The Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

In the event that any provision of the Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions. Such determination shall not affect the validity and enforceability of any other remaining provisions.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.


Your submission of personal information through the store is governed by our Privacy Policy.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the information, tools, products and services you access or purchase on our website without our express written permission.

We can not warrant that information made available on this site is accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on our website is inaccurate at any time without prior notice (including after you have submitted your order).


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.


These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Austria.


Caffe Casa a GmbH 
Servitengasse 4A 
A-1090, Vienna 

T: +43 (0) 1315 19 72 

Caffe Casa a GmbH, FN 345794x, 
UID ATU65768467, 
Commercial Court of Vienna, 
Office Vienna